S Moon Fragrance prioritizes customer satisfaction. Therefore, cancellation and return requests regarding your orders are carried out under the following conditions:
1. Order Cancellation
- You may cancel your order before it has been shipped.
- To cancel your order, please contact us via [info@smoonfragrance.com] or our customer service line.
- Orders that have already been shipped cannot be canceled, but they may be returned under the return process.
2. Return Conditions
- You can request a return within 14 days from the delivery date.
- The product must be in its original packaging, unused, and in resellable condition.
- Returns may not be accepted for custom-made or fragile items (e.g., some fragrance device accessories).
3. Return Process
- Submit your return request to us.
- After receiving approval, send the product to the specified address.
- Once the product reaches us and passes inspection, your payment will be refunded within 7 business days.
- Refunds will be processed using the same payment method originally used.
4. Shipping Costs
- If the product is faulty or incorrectly delivered, the shipping cost will be covered by S Moon Fragrance.
- For customer-initiated returns, the shipping cost must be borne by the customer.
5. Contact
For any cancellation or return requests, you may contact us:
📍 Address: [ Tuzi, Karabuško Polje bb, 81206, Montenegro ]
📞 Phone: [ +382 69 00 34 34 ]
📧 E-posta: [info@smoonfragrance.com]
